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Delivery & Returns Policy

UK 2nd Class Delivery

Net Order Value   Delivery Charge
Less than £40.00   £3.00
£40.00 to £99.99   £4.50
£100.00 and over   Free Delivery

UK 1st Class Delivery

Net Order Value   Delivery Charge
Less than £19.99   £4.00
£20.00 to £99.99   £5.50
£100.00 and over   Free Delivery
 

European Delivery

Net Order Value   Delivery Charge
Less than £19.99   £7.00
£20.00 to £39.99   £15.00
£40.00 to £99.99   £25.00
£100 and over   £30.00

Worldwide Delivery

Net Order Value   Delivery Charge
Less than £19.99   £12.00
£20.00 to £39.99   £25.00
£40.00 to £99.99   £35.00
£100 and over   £50.00
 

*Orders that weigh more than 1.2 Kilos or have a value greater than 25 will require a signature on delivery.

Orders are despatched on the day after they are received. In some rare cases such as extremely busy periods please allow 1 extra working day.

Orders sent by Courier need to be signed-for on delivery unless you give us special instructions to leave the goods without them being signed for. Where such a request is made, Natural by Nature Oils cannot accept responsibility for any loss of or damage to the delivery.

TAXATION ON ORDERS DELIVERED OUTSIDE OF EUROPE

Recipients of orders sent to destinations outside the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods.

UK purchase tax (VAT) is not charged on such orders. VAT is deducted at the Checkout stage of ordering - after the delivery country has been specified.

RETURNS POLICY AND PROCEDURE

In the unlikely event that we supply goods that are faulty, we will exchange them or refund your payment. This does not affect your statutory rights.

Natural by Nature Oils will refund or replace any faulty products if they were purchased direct from us within the last 28 days.

CANCELLING GOODS

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. Please give a returns reason of "Contract Cancellation". Please note that this does not apply to items that are opened or used.

RETURNS PROCEDURE

We will not refund products that have not been directly purchased from us.

If you have a faulty item that you wish to return please send the following:

1) The relevant item(s) securely packaged
2) Your original Receipt or invoice

RETURNS ADDRESS:

Natural by Nature Oils Ltd
Dene Hollow
Sundon Road
Houghton Regis
Bedfordshire
LU5 5LR
United Kingdom

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

 

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